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1. How long should I allow for visa processing through Star Tours?

Once you have submitted your documents to Star Tours, we will confirm a appointment date for the bio-metric with yourself, and the this date will be booked with the TLS contact (out source for French consulate).

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2. What should be the validly of my passport to apply for Schengen visa?

For UK residents please ensure that your passport is valid for more than 90 days from the return date of your tour. For others residing outiside of UK then you are required passport validity for more than 6 months.

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3. What should be the validly of my UK visa to apply for Schengen visa?

Your UK visa should be issued for a period of more than 06 months and the visa needs to be valid for more than 3 months from the return date of the tour.

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4. I cannot add visa charges to my online booking?

We are currently working on this, and this cannot currently be added when making an online booking. Please contact us if you would like Star Tours to process Schengen visa
on your behalf.

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5. I have some documents missing can I still hand star tours the rest of my documents?

Unfortunately, we cannot accept a set of incomplete documents.

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6. When do I have to go for my Biometrics?

Once you have submitted your documents to Star Tours, we will confirm an appointment date for the bio-metric with yourself, and this is the date when you will have to come to TLS contact (out source for French consulate).

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7. What are the benefits of applying through star tours?

We will ensure all your documents are complete as per the embassy requirements before the documents are submitted to consulate. We wil submit all documents in person, and collect all documents in person once Schengen visa is processed. We will book your bio-metric appointment, and once your visa application is processed, if you wish we can post all your documents via royal mail special delivery without any extra cost.

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8. Does every member of the family need to go for Biometrics?

All children aged 12 years and above need to go in person for bio-metric, along with both parents or parent.

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9. Do I have to purchase travel insurance for my Visa application?

As per Schengen consulate rules, all applicants' need to provide proof of travel insurance to apply for Schengen visa.

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10. Can Star Tours apply for multiple entry visa?

We can apply for multiple entry visa, but the duration and number of entries is at the discretion of the consulate and visa officer.

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11. I am unable to attend your office in person. Can I post my documents to you?

Yes, you can post your documents to our branch in Wembley. We recommend you to use Royal mail special delivery service, so we receive documents the next working day, or alternatively use any other courier service.

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12. How will I receive my documents back from Star Tours?

Once we have your passports back from the consulate, we will give you a call and discuss the following two options: 1) We can post your documents back via royal mail special delivery 2) You may come in person to collect your documents.

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13. I am planning another trip later this year, with Star Tours will my visa still be valid?

Visa validity is granted at discretion of consulate and visa officer, we cannot guarantee the duration of visa that will be granted to you and your family.

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14. My visas have been rejected previously can Star Tours re-apply on my behalf?

Yes you can re-apply your Schengen visa, but the outcome of the visa it at the discretion of the consulate and visa officer.

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For more information contact your travel consultant on +44 (0) 208 900 2323

Star Tours
312 Harrow Road,
Wembley,
Middlesex HA9 6LL
United Kingdom
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