On some of our tours, you can reserve front seats if you’d like a clearer view or prefer to be closer to the front of the coach. These seats are sold as a pair and cost £15 per person, per day. For safety reasons, children can’t be seated at the front.

Please note that front seats do not offer extra legroom — the supplement simply guarantees your preferred seating so you can enjoy the journey in the way that feels most comfortable for you.

We’re not able to take specific seat requests, unless it’s something required by law. Seats are allocated by your Tour Manager on the first day of travel. They’re usually assigned in booking-reference order, though there may be times when promotional seating or other operational needs affect the allocation.

We appreciate your understanding with this, as once seats have been assigned, the Tour Manager won’t be able to make changes during the tour. This helps us keep boarding smooth and fair for everyone.

For our flight tours, confirmations and e-tickets are usually sent a few days before departure. In some cases, your Tour Manager will provide the ticket confirmation at the airport instead, which means you may not receive an e-ticket in advance. If you’re ever unsure or just want to double-check your booking details, feel free to contact us — we’re always happy to help.

Tour highlights give you a quick overview of the main attractions and experiences included in a tour. They’re there to help you see, at a glance, what you’ll visit and what the tour is all about. It’s an easy way to compare different itineraries and choose the one that feels right for your interests and the kind of trip you want to enjoy.

Our website is connected to live availability, so only tours that still have space will appear online. If a tour has sold out or is no longer operating on a particular date, it will automatically stop showing. This helps make sure the dates you see on the website are always up to date and ready to book. If you’re looking for a specific date and can’t find it, feel free to get in touch — we’re always happy to check options for you.

Our fare options are designed to make things clearer for families, solo travellers, and anyone booking with different needs.

Children (aged 11 and under):
When a child travels with two full-fare paying adults, they receive a reduced rate. It’s our way of helping make family travel a little more affordable.

Infants (under 23 months):
Infants travel at a smaller fee, and an additional charge applies only if you’d like them to have their own coach seat.

Solo travellers:
If you’re travelling on your own, a single supplement will apply. This simply covers the cost difference for accommodation when a room isn’t being shared.

If you ever need help choosing the right fare type for your booking, we’re always here to guide you.

Our prices can vary from time to time because they’re based on live availability and any updates to the services included in each tour. Brochures are printed months in advance, so the website will always show the most accurate and up-to-date price.

Whatever price you see and confirm at the time of booking is the final one for your trip. We can’t adjust bookings to match earlier prices, but we always do our best to offer good value and keep our pricing as clear as possible. If you ever have questions about a price or need help choosing the right date, just let us know — we’re here to help.

While we don’t offer tours designed exclusively for passengers with mobility needs, we always try our best to support anyone who may require a little extra help. Manually collapsible wheelchairs and walking aids can be stored in the coach’s baggage lockers, as long as they are fully foldable. Electric or non-folding wheelchairs unfortunately can’t be carried on our coaches.

Our drivers are happy to assist with loading and unloading mobility aids, but passengers do need to be able to board and leave the coach on their own. If you’re unsure whether a tour is suitable for you or a family member, please reach out — we’re here to talk it through and help you choose the option that feels most comfortable.

We apply a small charge for infants to make sure we’re meeting all safety guidelines and travel regulations. Every passenger, including infants, needs a designated seat on the coach so we can guarantee a safe and comfortable journey for everyone on board.

On some tours, especially flight-based ones, there are additional costs and requirements involved when travelling with infants. Even though we may not provide meals or entrances for children under two, there are still operational costs and arrangements that need to be in place to accommodate them safely.

If you ever need help understanding the best option for your family before booking, just let us know

You can book with Star Tours in the way that feels easiest for you.

Online:
You can book directly through our website at any time. It’s quick, secure, and shows the latest availability.

By form:
If you prefer, you can fill in a booking form and email or post it to one of our offices.

In person:
You’re also welcome to visit any of our branches, including London, Atlanta, California, Dubai, Ahmedabad, Mumbai and Chennai, where our team will be happy to help.

Choose whatever suits you best — we’re here to make the process simple and comfortable from the very start of your journey.

You can access the booking form easily on our website by visiting the 'How to Book' section here.

If you encounter any difficulties downloading the form, please don't hesitate to reach out to our sales team, and we'll be more than happy to send one to you via post for your convenience.

You can conveniently send your completed booking forms to Star Tours by either emailing them to [email protected] or posting them to one of our offices.

Provisional bookings are held in the system for 24 hours. If after 24 hours the booking is not confirmed with a payment then our system will automatically remove it.

Passport details are a crucial requirement at the time of booking with Star Tours. It's important to ensure that you have valid passport information available when making your reservation. This helps streamline the booking process and ensures that all necessary information is accurately recorded. We recommend that you verify the validity of your passport before proceeding with your booking to avoid any complications or delays.

Yes, you can still book a tour without travel insurance. However, we strongly recommend having insurance in place if you’re travelling outside your home country. It can be really helpful if something unexpected happens, such as a medical emergency, trip cancellation, or lost luggage.

While it isn’t a requirement to book with us, having travel insurance gives you extra peace of mind and protects you from unexpected costs during your journey. If you’re unsure about what kind of cover you might need, we’re always happy to guide you.

Yes, you can still book with us. If you don’t have an email address, we can send your invoice by post instead. The only part that does require an email is online booking, so you would need to book through one of our branches or by sending us a booking form.

If you’d like to create an email address, it’s quick and free to do so using services like Gmail. Having an email can also be helpful because our loyalty points are linked to each traveller’s email address, which allows us to keep your points together and updated correctly.

These are the details of someone we can reach on your behalf if there’s ever an unexpected situation while you’re on tour. We ask for this information purely as a precaution, so we can act quickly and keep your loved ones informed if needed. It’s simply part of keeping you safe and supported throughout your journey.

No, you don’t need to sign it by hand. Your email confirming the form will count as your signature. If you have any questions while completing it, just let us know — we’re here to help.

Yes. If your child has turned two by the date of travel, the child fare will apply. From this age onward, children are counted within our standard child pricing. If you’re unsure about which fare applies to your booking, just let us know — we’re always happy to help you check.

You can determine whether your booking is confirmed or provisional based on the communication you receive from Star Tours. After you have submitted a booking form and made the required payment, Star Tours will make a confirmed booking for you, provided there is availability. They will then send you an invoice and booking confirmation. This confirmation communication serves as confirmation that your booking is confirmed and secured.

Your booking reference number is a unique six-digit code that identifies your booking. You’ll find it on the top right-hand corner of your booking confirmation. Sharing this number with us helps us quickly locate your booking whenever you need help or want to check any details.

The guarantee of your tour running is contingent upon reaching a minimum number of confirmed travelers. If the minimum number of travelers required for the tour is not met, Star Tours may have to cancel the tour. In the event of tour cancellation, you will be provided with options:

• Full Refund: Star Tours will refund the full tour cost amount that you have paid.
• Alternative Travel Date: You can choose to travel on another suitable date if one is available and convenient for you.

It's important to note that Star Tours is not liable to pay for any other services that you may have booked externally to them. Therefore, ensuring that the minimum number of travelers is reached is essential to confirm the tour's operation.

You can make a maximum of two changes to any booking. Please refer to our Terms and Conditions for more details here.

A confirmed departure is when a tour has successfully reached the required minimum number of passengers to proceed. In the case of Star Tours, once the tour has met the specified minimum passenger count, the departure is confirmed, and the tour will proceed as scheduled.

It's important to communicate with Star Tours' sales staff for information on confirmed tours, as this ensures that you have accurate and up-to-date information about the status of the tour you are interested in.

We may not confirm a tour until we have reached the minimum number of passengers required, and this confirmation may occur as late as 2 weeks prior to the departure date.

It is of utmost importance to ensure that the names provided when booking a flight tour match the names on your passport exactly.

If there are discrepancies or the names do not align with your passport, the airline may not allow you to travel. Therefore, accuracy in providing the correct names as per your passport is crucial to avoid any complications or issues during your journey.

For our European flight tours, your flight information is usually included in your ATOL certificate at the time of booking. A few days before you travel, we’ll email your e-tickets, meeting point details, and the contact information for your Tour Manager. If you ever need clarity before then, just reach out — we’re here to help.

Yes, we can try to seat you together as long as you’re both joining the tour from the same pickup point. If your pickup points are different, we won’t be able to arrange seats next to each other, as seating is organised based on where passengers board the coach.

If you’d like to sit together, it’s best to let us know at the time of booking so we can note it on both reservations. While we can’t guarantee specific seats, we’ll always do our best to keep friends and families together whenever possible.

It’s a good idea to book as soon as you’ve chosen your tour, especially during busy periods. This gives you the best chance of securing the dates you want and taking advantage of any early discounts. Closer to departure, prices can rise and availability may be limited, so booking early often gives you better value and more choice. If you’re still deciding, we’re always here to help you find the right option.

Picking the right room helps make your stay comfortable, so here’s a quick guide to help you choose what’s best for your group:

Single:
A room for one person, with a single supplement applied.

Twin:
Two separate single beds.

Double:
One double bed. In some hotels, this may be two singles joined together.

Triple:
Usually one double bed plus an additional sofa bed or roll-out bed for the third guest.

Double plus child:
Suitable for two adults and one child under 12.

Double plus infant:
For two adults and an infant under 2. The room includes one double bed, with no extra bed provided for the infant.

If you’re unsure which option works best or need help choosing the most comfortable set-up, just let us know — we’re always happy to guide you.

Most European hotels don’t allow four people to share one room, except when one of the travellers is an infant. In some cases, if a second child doesn’t need their own bed, we may be able to arrange it, but this depends on the hotel and availability.

If you’re travelling as a family and want rooms close together or need help choosing the best set-up, just let us know — we’re always happy to guide you through the options.

No, we can only accommodate up to three people in one room.

The pricing is calculated on the assumption of two adults sharing a room. If there are not two adults sharing a room, the pricing structure will differ, and a single supplement will be added.

If you’d like an idea of how many children are travelling on a particular departure, just get in touch with our sales team. They’ll be happy to check the latest bookings and give you an estimate so you know what to expect.

Yes, a single supplement fee will apply in this case. When two people travel together, the cost of the hotel room is typically divided between both travellers, resulting in a lower per-person rate for double occupancy. However, when travelling alone, you will have your own room, which is why the single supplement fee is applicable.

To access and manage your booking online, please log in to your Star Tours client account at www.startours.co.uk. You can easily book future tours through your account. Just click on the 'My Account' link found on any page of our website.

At the moment, visa charges can’t be added through the online booking system. If you need a Schengen visa, just get in touch with us and we’ll help you with the process. Our team will guide you through what’s needed and support you with the application so everything is in place for your trip.

It's important to understand that our pricing is designed to be competitive. With over 27 years of experience in the travel industry, our aim is to provide you with the best possible experience. We encourage you to not only compare prices but also consider other factors. Be sure to check reviews and the number of reviews for a comprehensive evaluation of your options. Additionally, closely examine the inclusions and tour highlights to ensure they align with your expectations. At Star Tours, we take pride in our commitment to service, and we're proud to mention that 95% of our tours are confirmed, which is a testament to our reliability compared to other operators. We prioritize providing you with the highest level of service and value for your travel experience.

We’re not able to take seat requests, unless it’s something that must be provided by law. Your seat numbers will be given to you by your Tour Manager on the first day of travel. Seats are usually allocated in booking-reference order, although things like promotional seating or health and safety needs can sometimes affect the order.

We appreciate your understanding, as keeping to this system helps boarding run smoothly and fairly for everyone on the tour.

For our European flight tours, your flight information is usually included in your ATOL certificate at the time of booking. A few days before you travel, we’ll email your e-tickets, meeting point details, and the contact information for your Tour Manager. If you ever need clarity before then, just reach out — we’re here to help.

Once the required payment is made we will confirm your booking, subject to availability, we will then send you confirmed booking invoice.

This depends on the type of tour you’re booking. For our European coach tours, a departure is confirmed once we reach around 25 passengers. If you ever want to check how a specific date is looking or need reassurance before booking, just let us know — we’re always happy to help.