Making a Booking

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On certain tours, we offer an option to purchase front seats, providing a potentially enhanced viewing and travel experience. These seats can only be bought as a pair, with a supplemental charge of £15 per person per day. It's also important to note that we do not permit children to be seated near the front for safety and operational reasons. This supplement allows you to secure a specific seating arrangement to suit your preferences and needs during the tour.

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Unfortunately, we do not accommodate seat requests for any reason, unless required by law. Therefore, your seat numbers will be allocated to you by your Tour Manager on the initial day of travel. Although seat numbers are typically assigned based on the booking reference number, there may be influences such as promotional seating that could impact these allocations.

We greatly appreciate your understanding and cooperation with these fixed seating arrangements, which our Tour Manager will not be able to modify under any circumstances throughout your journey.

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Please note that we typically send confirmations only few days in advance. In some cases, the tour manager may provide the ticket confirmation at the airport, so you may not receive an e-ticket in advance.

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Tour highlights are a comprehensive list of the key attractions and places of interest that you will visit during a specific tour. These highlights serve as a concise summary of the main sights and experiences you can expect on the tour, making it easy for you to compare different tours and quickly understand what will be covered in each itinerary. This overview allows you to make informed decisions about which tour aligns best with your interests and preferences.

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The website is directly linked to our live availability system. If a tour is no longer available or has reached its maximum capacity, it may not be listed on the website. This real-time connection ensures that the information on our website accurately reflects the current status of tour availability, allowing our customers to access up-to-date information and options for booking their desired tours

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Here's an explanation of the fare options:

  • Children (Aged 11 and Under): Children in this age group traveling with two full fare paying adults are eligible for a discounted rate, making family travel more affordable.

  • Infants (Under 23 Months): Infants in this age category will be charged an additional fee if a separate coach seat is required for them during the journey.

  • Solo Travelers: For individuals traveling alone, a "Single Supplement" fee applies. This fee accounts for the difference in accommodation costs when occupying a room or seat alone, as opposed to sharing with another passenger.

 
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Star Tours follows a dynamic pricing policy, which means that tour prices may vary based on several factors, including the availability of services or the introduction of new offerings. It's important to understand that the price confirmed at the time of your booking is final, and we cannot adjust it to match any previously seen prices. Keep in mind that our website will always display the most up-to-date pricing, as brochures are typically published several months in advance and may not reflect the latest updates. This approach ensures that you receive the most accurate and current pricing information when planning your tour.

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While Star Tours doesn't provide specialized tours exclusively for individuals with mobility challenges, we are committed to making every effort to accommodate them to the best of our ability. For passengers with mobility aids like walking aids and manually collapsible wheelchairs, we offer storage in the baggage lockers. Please note that these aids must be collapsible. However, electric wheelchairs cannot be stored on our coaches. Our drivers are available to assist with loading and unloading wheelchairs, but it's important to understand that passengers must be physically capable of independently boarding and disembarking the coach.

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A nominal charge for infants traveling on coaches is applied to ensure adherence to safety and regulatory standards. Every traveler, including infants, requires a designated seat to comply with transportation laws and facilitate a safe journey for all passengers.

 

For certain tour even though we might not be providing food or entrances for infants under two years of age, there are other considerations and costs involved when accommodating infants on our tours, especially those involving flights.

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Booking with Star Tours is convenient and flexible, and you can choose the method that suits you best:

  • Online Booking: You can make a booking directly on Star Tours' website, which offers a user-friendly online booking system.
  • Booking Form: You may also complete a booking form and send it via email or post to one of Star Tours' offices.
  • Branch Visits: If you prefer a face-to-face interaction, you can visit one of Star Tours' branches. They have branches in various locations, including London, Atlanta, California, Dubai, Ahmedabad, Mumbai, and Chennai.

This flexibility ensures that you can select the booking method that aligns with your preferences and convenience when planning your travel with Star Tours.

You can access the booking form easily on our website by visiting the 'How to Book' section here.

If you encounter any difficulties downloading the form, please don't hesitate to reach out to our sales team, and we'll be more than happy to send one to you via post for your convenience.

You can conveniently send your completed booking forms to Star Tours by either emailing them to [email protected] or posting them to one of our offices.

Provisional bookings are held in the system for 24 hours. If after 24 hours the booking is not confirmed with a payment then our system will automatically remove it.

Passport details are a crucial requirement at the time of booking with Star Tours. It's important to ensure that you have valid passport information available when making your reservation. This helps streamline the booking process and ensures that all necessary information is accurately recorded. We recommend that you verify the validity of your passport before proceeding with your booking to avoid any complications or delays.

While it is not mandatory to have travel insurance to book with Star Tours, the company strongly recommends that travelers have travel insurance when traveling outside of their home country. Travel insurance can provide important coverage and peace of mind, including coverage for trip cancellations, medical emergencies, lost luggage, and more. Having travel insurance in place can help protect you from unexpected expenses and provide assistance in case of unforeseen events during your journey. Therefore, while not required, it is highly advisable to consider purchasing travel insurance for your own safety and financial protection when booking with Star Tours.

If you do not have an email address, Star Tours can accommodate your needs by sending your invoice via postal mail. However, please note that to book online, a valid email address is required. You can easily create an email address on websites such as www.gmail.com if you don't already have one. Additionally, it's important to know that loyalty points are linked to individual email addresses, so having a unique email for each traveler helps ensure accurate tracking and allocation of loyalty points.

These details are required by us, as a precuation should any mishaps occur whilst on tour.

No your email signature will be valid.

Any child who has turned two years old on the date of travel is required to pay the child fare. Star Tours' pricing structure considers children aged two or older as eligible for child fares. It's important to be aware of this policy when booking your journey.

You can determine whether your booking is confirmed or provisional based on the communication you receive from Star Tours. After you have submitted a booking form and made the required payment, Star Tours will make a confirmed booking for you, provided there is availability. They will then send you an invoice and booking confirmation. This confirmation communication serves as confirmation that your booking is confirmed and secured.

A booking reference number is a unique 5-digit identifier assigned to your booking. You can find your booking reference number on the top right-hand side of your booking confirmation. This number is essential for identifying and referencing your specific booking when communicating with Star Tours or when accessing booking-related information.

The guarantee of your tour running is contingent upon reaching a minimum number of confirmed travelers. If the minimum number of travelers required for the tour is not met, Star Tours may have to cancel the tour. In the event of tour cancellation, you will be provided with options:

  • Full Refund: Star Tours will refund the full tour cost amount that you have paid.
  • Alternative Travel Date: You can choose to travel on another suitable date if one is available and convenient for you.

It's important to note that Star Tours is not liable to pay for any other services that you may have booked externally to them. Therefore, ensuring that the minimum number of travelers is reached is essential to confirm the tour's operation.

You can make a maximum of two changes to any booking. Please refer to our Terms and Conditions for more details here.

A confirmed departure is when a tour has successfully reached the required minimum number of passengers to proceed. In the case of Star Tours, once the tour has met the specified minimum passenger count, the departure is confirmed, and the tour will proceed as scheduled.

It's important to communicate with Star Tours' sales staff for information on confirmed tours, as this ensures that you have accurate and up-to-date information about the status of the tour you are interested in.

We may not confirm a tour until we have reached the minimum number of passengers required, and this confirmation may occur as late as 2 weeks prior to the departure date.

It is of utmost importance to ensure that the names provided when booking a flight tour match the names on your passport exactly.

If there are discrepancies or the names do not align with your passport, the airline may not allow you to travel. Therefore, accuracy in providing the correct names as per your passport is crucial to avoid any complications or issues during your journey.

For your European flight holidays with Star Tours, your flight details are generally included in your ATOL certificate at the time of booking, e-tickets and specific meeting point information will be sent to you via email a few days prior to departure. This communication will also provide details of our tour manager for your convenience.

If you and your friend are booked on separate booking references but would like to sit together, it is possible only if both of you have the same pickup point.

Please be aware that the pickup points have to be the same for this request to be accommodated. It is important to inform Star Tours of this request at the time of booking to ensure that the necessary arrangements can be made to accommodate your seating preferences and keep you together during the journey. 

It's advisable to book as soon as you finalize your tour plan to avoid any disappointments and to potentially qualify for discounts.

Choosing the right room type is crucial for a comfortable stay during your travels. Here’s a simple guide to help you select the best option for your journey:

  • Single: A room with one bed, subject to a single supplement fee.

  • Twin: Featuring two single beds for your convenience.

  • Double: Equipped with one double bed, which might be composed of two single beds joined together.

  • Triple: Flexible configurations to accommodate three guests, such as one double bed plus one single bed, or three single beds.

  • Double Plus Child: Crafted for the comfort of 2 adults and a child (under 12).

  • Double Plus Child Roll-Out Bed: Suited for 2 adults and a child (under 12), including a roll-out bed.

  • Double Plus Infant: Tailored for 2 adults and an infant (under 2), providing a double bed without an additional bed for the infant.

On European tours, it is generally not possible for four people to stay in the same room, except in the case of infants. If a second child is included and does not require a separate bed, this arrangement may be feasible.

No, we can only accommodate up to three people in one room.

The pricing is calculated on the assumption of two adults sharing a room. If there are not two adults sharing a room, the pricing structure will differ, and a single supplement will be added.

If you'd like an estimate of the number of other children booked on a specific tour, feel free to contact our sales team, and they will be delighted to assist you.

Yes, a single supplement fee will apply in this case. When two people travel together, the cost of the hotel room is typically divided between both travellers, resulting in a lower per-person rate for double occupancy. However, when travelling alone, you will have your own room, which is why the single supplement fee is applicable.

To access and manage your booking online, please log in to your Star Tours client account at www.startours.co.uk. You can easily book future tours through your account. Just click on the 'My Account' link found on any page of our website.

Currently, it is not possible to add visa charges to your online booking when making a reservation with Star Tours. If you require Schengen visas for your travel, you should contact Star Tours directly to discuss and arrange the processing of Schengen visas on your behalf. Their team will provide you with the necessary guidance and assistance to ensure that your visa requirements are met for your journey.

It's important to understand that our pricing is designed to be competitive. With over 25 years of experience in the travel industry, our aim is to provide you with the best possible experience. We encourage you to not only compare prices but also consider other factors. Be sure to check reviews and the number of reviews for a comprehensive evaluation of your options. Additionally, closely examine the inclusions and tour highlights to ensure they align with your expectations. At Star Tours, we take pride in our commitment to service, and we're proud to mention that 95% of our tours are confirmed, which is a testament to our reliability compared to other operators. We prioritize providing you with the highest level of service and value for your travel experience.

Unfortunately we do not take seat requests under any circumstance (unless covered by law) as a result your seat numbers will be allocated to you on the first day of travel by your Tour Manager. Seat numbers are allocated generally by booking reference number however there are aspects that may influence this such as promotional seating, H&S policy etc.

We send confirmations seven days in advance only. We may not send you the e-ticket as it may be the case that the tour manager will be giving you the ticket confirmation at the airport.

Once the required payment is made we will confirm your booking, subject to availability, we will then send you confirmed booking invoice.

This will be dependent on the type of tour. For European Coach tours the tour will be confirmed when we reach 25 passengers.

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