If a meal is missed for a reason that’s down to us, we’ll make sure you’re refunded fairly for the inconvenience. We offer 10 Euros per person for a missed lunch and 15 Euros per person for a missed dinner. We know meals are an important part of your day on tour, so if something doesn’t go to plan, we’ll do our best to put it right quickly and make sure you’re looked after.

We understand why you might ask, but by law every passenger — including infants — must have their own seat on the coach. Because of this requirement, we’re not able to offer a discount for choosing not to use a seat.

For your baby’s comfort and safety, we do recommend bringing a car seat if you have one, as it can make the journey more secure and familiar for them. If you have any questions about travelling with young children or need help planning your booking, we’re always here to support you.

Yes, in some cases you can choose to arrange your own flights. The best first step is to speak with our sales team — they’ll let you know whether this option is available for your chosen tour and what the flight reduction amount would be.

Please keep in mind that if you decide to book the tour without flights, certain discounts such as early bird or special offers won’t apply. Our team is always happy to talk through the options, explain the differences, and help you find the arrangement that works best for your plans.

Yes, we do have a loyalty programme. Every time you travel with us, you’ll collect Loyalty Stars that can be used towards future tours. You can find full details in the Loyalty Stars section on our website, but if you’d prefer to speak with someone, we’re always happy to explain how it works. It’s our way of saying thank you for choosing to explore the world with us again and again.

An "early bird offer" means you get a certain amount of money off the regular price when you book your trip before a specified date. This isn’t a discounted price, but a set saving applied to your booking. Please be aware that early bird offers typically do not apply to infant bookings. Watch for these offers on various tours to benefit from some savings!

Our 5% and 10% discounts are special introductory offers that we run at the beginning of the season to launch our new tours. They’re only available for a limited time during that promotional period. Once the offer window closes, the discounts are no longer applied to new bookings.

If you ever want to know about upcoming promotions or the best time to book, our team is always happy to guide you and help you get the best value for your holiday.

Some hotels aren’t able to add a fourth bed to a room. When this happens, we offer a reduction for the fourth person, who must be a child. In this arrangement, the second child would share the existing double bed with the parents.

Because hotel rooms in Europe can be quite compact, we recommend considering two rooms if the second child is older or if you’d simply like more space. Our team can always help you look at the options and choose what will be most comfortable for your family.