Complaints

We value your feedback and want to ensure that your concerns are addressed promptly. To submit a complaint, please follow these steps:

Compose your complaint: Put all the details of your complaint in writing, including any relevant information or documentation.

Send an email: Email your complaint to [email protected]

Acknowledgment: Once we receive your complaint, we will acknowledge it within 7 working days. This acknowledgment will serve as confirmation that we have received your complaint and are working to address it.

Resolution: Our goal is to resolve your complaint as soon as possible. We will investigate the issue thoroughly and work towards finding a satisfactory resolution.

We appreciate your patience and understanding as we work to address your concerns and continuously improve our services. If you have any further questions or need additional assistance, please don't hesitate to contact us at [email protected]. Your feedback is essential in helping us provide a better travel experience for you.

If you're not satisfied with our response, you may contact ABTA for further assistance. Your feedback is important to us.

Back to Top