We genuinely value your feedback, and we want to make it easy for you to share any concerns with us. If you’d like to make a complaint, please follow these steps:

Write to us:
Share the details of your complaint in writing, including anything you feel is important for us to know.

Email your complaint:
Send it to [email protected] so it reaches the right team straight away.

Acknowledgement:
We’ll acknowledge your complaint within 7 working days to let you know it has been received and is being looked into.

Resolution:
We’ll review the matter carefully and work towards resolving it as quickly and fairly as possible. Our aim is always to improve your experience and learn from any situations that haven’t gone as they should.

If you need any help while your complaint is being handled, or if you want to share something further, please don’t hesitate to contact us. We’re here to listen and support you.

If you feel your concerns haven’t been fully resolved after speaking with us, you’re welcome to contact ABTA for further help and guidance. They offer independent support to make sure your complaint is handled fairly. Your feedback matters to us, and we’re always here to help wherever we can.